Support
Troubleshooting - Common Issues & Solutions
Solutions for common SOL Wallet Shadow issues including failed transactions, RPC errors, wallet import problems, and monitoring issues.
Transaction Failures
"Transaction simulation failed"
- •Cause: Usually insufficient SOL for gas, or slippage too low
- •Fix: Ensure you have at least 0.05 SOL for fees. Try increasing slippage tolerance for low-liquidity tokens.
"Blockhash not found"
- •Cause: Your RPC is too slow or out of sync
- •Fix: Try refreshing the page. If persistent, switch to a private RPC endpoint.
Transaction succeeds but token doesn't appear
- •Cause: Token account creation delay
- •Fix: Wait 10-30 seconds and refresh. The token should appear once the account is created.
Wallet Issues
"Failed to decrypt wallet"
- •Cause: Incorrect password entered
- •Fix: Make sure you're using the exact password you set when importing. Passwords are case-sensitive.
Private key not accepted
- •Cause: Wrong format. SOL Wallet Shadow expects a base58-encoded private key or a JSON byte array.
- •Fix: If you exported from Phantom, use the base58 string. If from solana-keygen, you can use the JSON array.
Monitoring Issues
Whale trades not being copied
- •Cause: Common causes include the app not being open, insufficient funds, or the whale trading a token with no liquidity.
- •Fix: Make sure the browser tab is active, you have enough SOL, and the token has sufficient liquidity on Jupiter.
Positions not showing current price
- •Cause: RPC rate limiting
- •Fix: Reduce the number of positions being tracked, or upgrade to a private RPC with higher rate limits.
Discovery Issues
No whales found
- •Cause: Filters may be too strict, or the market is quiet
- •Fix: Lower your minimum win rate or trade count requirements. Try running discovery at different times.
Discovery takes too long
- •Cause: Rate limiting from Solscan API
- •Fix: Discovery requires multiple API calls per wallet. During high-traffic periods, this can be slower. Be patient or try again during off-peak hours.
General Tips
- •Refresh the page — Many issues are resolved by a simple page refresh
- •Check your RPC — A slow or rate-limited RPC causes most transaction issues
- •Clear browser cache — If the app behaves unexpectedly, try clearing cached data (note: this will remove your encrypted wallet)
- •Use a modern browser — Chrome, Firefox, Brave, and Edge are fully supported